Meri from Torrevieja asks: HI AUNTY. I don’t like the layout for the letter template in Windows Office 7. the layout I had in XP didn’t give a margin at the top or bottom, even though when printed they were there on the paper. how do I get the layout of Office XP? thank you Aunty Says: Hi Meri. this may simply be the view option that you have currently set as default. If you click on the ‘view’ menu option at the top of Word you can toggle the displayed document between different layouts. Try the ‘draft’ view and see if that is familiar.
Cyril via email asks: MY VERSION of Google Chrome keeps moving down and to the right of the screen. I keep trying to drag it but most times without success. I did manage to drag it once but it didn’t stay there long, how can I get it to stay full screen? Aunty Says: Hi Cyril. all Windows programs have three symbols in the very top corner which allow you to minimize (temporarily pop the window down to the task bar) Maximize (make full screen) and the other one which allows you to drag and move the program/window around the screen. when you have Chrome running, if you click on the symbol that looks like a square, you should find Chrome goes full screen and does not move. Pauline via email asks: DEAR AUNTY, I bought a new laptop from Amazon UK which had McAfee pre-installed. I am reminded everyday to ‘Buy’ a subscription. I don’t want to so I tried to uninstall McAfee and I now am unable to use ‘Internet Explorer’ as per usual and further investigation revealed that McAfee had ‘firewalled’ my IE. I tried the Virtual Technician that came with MacAfee but it did not work and I also tried the Live Chat with ‘Customer Care’ that did not help either. are they blocking my IE because I won’t pay? Luckily I am using ‘Google Chrome’ for emails and the web but prefer what I had before. Aunty Says: I have seen MacAfee and Norton do this (and many similar things) before but usually a complete uninstall from Control Panel rectifies the problems. If any websites are misbehaving then testing them with another browser, such as you have done with Chrome, will give you a clue as to where the problem lies. maybe temporarily switch Windows firewall off via control panel and see if that changes things – if it does help then you may need to reset your firewall to the default settings which is also an option via control panel. Bill via email asks: I’VE RECENTLY moved my PC system from one location to another and in setting it up again I have ended up with a pink hue to the monitor screen. the system seems to work okay other than the rose tinted screen. whilst probably appropriate given the current crisis, it is a little off putting. Aunty Says: I am assuming that you unplugged the screen from the back of the computer Bill so maybe check the small pins on the connectors at each end of the monitor cable are all nice and straight and then double check that both ends are pushed in nice and tight. There are also buttons to adjust setting on all monitors and it’s possible you have accidently pressed one of these which can change the prominent colour. however, sometimes moving a computer from one side of the room to another is all that it takes to send it ‘doolally’, and it may simply be time to treat yourself to a lovely 21” LCD screen. Jim via email asks; HELLO AUNTY, I have an annoying problem in that I keep accidentally pressing the button marked ‘Sleep’ on my keyboard and it immediately closes down my computer but doesn’t prompt me to save any of my open files. I do remember reading something about this and have searched the keyboard settings in control panel but there doesn’t seem to be any way of changing things there. My old trusty UK keyboard didn’t have a power or sleep button and this one is right above the End and Home buttons which I use regularly to move my cursor to the beginning or end of a line when typing. Aunty Says: I do remember covering this a few years back Jim and I have disabled that button myself as mine is next to the delete key and I was forever hitting it accidently. In XP you can switch this function off from the ‘power options’ from within control panel. Select the ‘advanced’ tab and you’ll see two settings under the ‘power buttons’ section. In Vista and Windows 7 you can get to it by right clicking on the ‘start’ button and choose ‘properties’ and you’ll find it under the ‘start menu’ tab.
